Is The Estates at West End in Richmond licensed by Virginia?
Yes. VDSS lists The Estates at West End as an active licensed assisted living facility (facility no. 1104832) on a 3-year license expiring Jun 30, 2028, licensed for 105 residents at 3000 Skipwith Road, Richmond 23294.
A regular license runs 12 months or more and is issued to facilities found in substantial compliance; the length printed on it (3-year license) is set by the department, and the facility still gets at least one unannounced inspection every year.
What care is The Estates at West End licensed to provide?
The Estates at West End's license covers both residential living care and assisted living care, with a special care unit for residents with serious cognitive impairment; the VDSS record also notes non-ambulatory residents accepted.
Compare that scope with your parent's most recent Uniform Assessment Instrument before you tour. See how the two levels differ and special care unit staffing rules.
What have VDSS inspectors found at The Estates at West End?
VDSS has posted 16 inspections of The Estates at West End from 2021 to 2026: 5 found at least one violation and 8 were complaint-related, and the latest, on Sep 25, 2026, cited 1 standard.
| Date | Type | Complaint | Violation | Sections cited (22VAC40-73-) |
|---|---|---|---|---|
| Sep 25, 2026 | Complaint | Yes | Yes | 70 |
| Apr 7, 2026 | Complaint | Yes | No | 0 |
| Apr 7, 2026 | Monitoring | No | No | 0 |
| Jun 27, 2025 | Non-Mandated Monitoring | No | Yes | 680 |
| Apr 1, 2025 | Renewal | No | No | 0 |
| Apr 12, 2024 | — | No | No | — |
| Mar 4, 2024 | — | No | No | — |
| Aug 29, 2023 | Complaint | Yes | No | — |
| Jul 24, 2023 | Complaint | Yes | No | — |
| Jul 17, 2023 | Complaint | Yes | No | — |
| Dec 20, 2022 | — | No | No | — |
| Apr 25, 2022 | Complaint | Yes | No | — |
What inspectors wrote since mid-2024
Sep 25, 2026 (complaint, complaint-related):
- 70 incident reports: Based on documentation review, the facility did not ensure that a report was made to the regional licensing office within 24 hours of an incident that negatively affected and/or threatened the life, health, safety or welfare of any resident.
Jun 27, 2025 (non-mandated monitoring):
- 680 administration of medications and related provisions: Based on a documentation review, the facility did not ensure that medications shall be administered in accordance with the physician's or other prescriber's instructions and consistent with the standards of practice outlined in the current registered medication aide curriculum approved by the Virginia Board of Nursing
Quoted text is the first sentence of each finding on the VDSS record; plans of correction are not posted online.
How does The Estates at West End compare with similar-sized facilities in Henrico County?
The Estates at West End ranks 13th by capacity among 47 licensed facilities in Henrico County (county median 60, regional median 18.5), so it is larger than the typical Richmond-area facility; since October 2024 it has had 5 inspections, 2 with violations.
| Facility | City | Capacity | Special care unit | Inspections with violations since Oct 2024 |
|---|---|---|---|---|
| Sunrise of Richmond | Richmond | 110 | Yes | 0 of 6 |
| Discovery Village at the West End | Richmond | 105 | Yes | 2 of 12 |
| Manorhouse Assisted Living & Memory Care | Richmond | 100 | Yes | 3 of 4 |
| Our Lady of Hope | Richmond | 97 | Yes | 0 of 4 |
Who can help with a concern about The Estates at West End?
For Richmond the closest hospital in the state directory is Bon Secours St. Mary's Hospital, and the free aging agency and ombudsman for Henrico County is Senior Connections, The Capital Area Agency on Aging at 804-343-3000.
Licensing complaints go to VDSS at 1-800-543-7545; suspected abuse to APS at (888) 832-3858. More local contacts are on our Henrico County page.
| Shown in the VDSS record | Not in the record | |
|---|---|---|
| License | 3-year license, expires Jun 30, 2028 | Accreditation, awards |
| Size | 105 licensed residents | Current occupancy |
| Oversight | 16 inspections, 5 with violations | A star rating (Virginia has none) |
| Price | Not published | Ask for a written rate sheet |
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of Oct 28, 2026.
