The Westmont at Short Pump

Is The Westmont at Short Pump in Glen Allen licensed by Virginia?

Yes -- The Westmont at Short Pump at 14399 N. Gayton Road in Glen Allen holds an active 1-year license from the Virginia Department of Social Services, facility no. 1104903, valid until Oct 31, 2027 for up to 170 residents.

A regular license runs 12 months or more and is issued to facilities found in substantial compliance; the length printed on it (1-year license) is set by the department, and the facility still gets at least one unannounced inspection every year.

What care is The Westmont at Short Pump licensed to provide?

The Westmont at Short Pump's license covers both residential living care and assisted living care, with a special care unit for residents with serious cognitive impairment; the VDSS record also notes non-ambulatory residents accepted.

Before signing, ask the administrator which changes in care needs the license cannot accommodate. See how the two levels differ and special care unit staffing rules.

What have VDSS inspectors found at The Westmont at Short Pump?

VDSS has posted 16 inspections of The Westmont at Short Pump from 2021 to 2026: 6 found at least one violation and 11 were complaint-related, and the latest, on Sep 9, 2026, cited 0 standards.

What inspectors wrote since mid-2024

Jun 23, 2026 (complaint, complaint-related):

• 450 individualized service plans: The facility did not ensure that a resident’s Individualized Service Plan (ISP) included a written description of what services will be provided to address identified needs of the resident, who will provide them, and when and where the services will be provided.
• 460 personal care services and general supervision and care: The facility did not provide supervision of resident schedules, care, and activities, including attention to specialized needs, such as prevention of falls and wandering from the premises.
• 325 fall risk rating: The facility did not document that when a resident falls, an analysis of the circumstances of the fall and interventions that were initiated to prevent or reduce the risk of subsequent falls, was completed and documented.

Dec 2, 2025 (monitoring):

• 950 emergency preparedness and response plan: Based on record reviews and interviews, it was determined that the facility did not maintain documentation showing annual contact with the local emergency coordinator to determine (i) local disaster risks, (ii) communitywide plans to address different disasters and emergency situations, and (iii) assistance, if any, that the local emergency management office will provide to the facility in an emer
• 410 orientation and related information for residents: Based on record reviews and interviews, it was determined that the facility did not provide an orientation upon admission to the facilities emergency response procedures, mealtimes, and use of the call system.
• 210 direct care staff training: Based on record reviews and interviews, it was determined that the facility did not ensure that all direct care staff attend at least 18 hours of training annually.
• 350 sex offender information: Based on record reviews and interviews, it was determined that the facility did not ascertain, prior to admission, whether a potential resident is a registered sex offender.

Dec 23, 2024 (complaint, complaint-related):

• 460 personal care services and general supervision and care: Based on a documentation review and interviews conducted with facility staff the facility failed to assume general responsibility for the health, safety, and well-being of the residents.
• 1100 approval: Based on review of resident records, the facility failed to obtain written approval for placement in the special care unit prior to placement.
• 1090 assessment: Based on record review, the facility failed to provide a completed assessment for placement in the special care unit (SCU).
• 100 infection control program: Based on review of the resident records and facility documentation, the facility failed to follow the Virginia Department of Health recommendations to prevent or control transmission of an infectious agent in the facility.

Plus 1 more standard cited at this visit.

Quoted text is the first sentence of each finding on the VDSS record; plans of correction are not posted online.

How does The Westmont at Short Pump compare with similar-sized facilities in Henrico County?

The Westmont at Short Pump ranks 5th by capacity among 47 licensed facilities in Henrico County (county median 60, regional median 18.5), so it is larger than the typical Richmond-area facility; since October 2024 it has had 10 inspections, 3 with violations.

Who can help with a concern about The Westmont at Short Pump?

For Glen Allen the closest hospital in the state directory is Bon Secours St. Mary's Hospital, and the free aging agency and ombudsman for Henrico County is Senior Connections, The Capital Area Agency on Aging at 804-343-3000.

Licensing complaints go to VDSS at 1-800-543-7545; suspected abuse to APS at (888) 832-3858. More local contacts are on our Henrico County page.