Is Manorhouse Assisted Living & Memory Care in Richmond licensed by Virginia?
Yes. VDSS lists Manorhouse Assisted Living & Memory Care as an active licensed assisted living facility (facility no. 1104634) on a 2-year license expiring Dec 19, 2026, licensed for 100 residents at 13500 North Gayton Road, Richmond 23233.
A regular license runs 12 months or more and is issued to facilities found in substantial compliance; the length printed on it (2-year license) is set by the department, and the facility still gets at least one unannounced inspection every year.
What care is Manorhouse Assisted Living & Memory Care licensed to provide?
Manorhouse Assisted Living & Memory Care's license covers both residential living care and assisted living care, with a special care unit for residents with serious cognitive impairment; the VDSS record also notes non-ambulatory residents accepted.
Ask which assessed needs would require a move, and get the answer in the resident agreement. See how the two levels differ and special care unit staffing rules.
What have VDSS inspectors found at Manorhouse Assisted Living & Memory Care?
VDSS has posted 11 inspections of Manorhouse Assisted Living & Memory Care from 2022 to 2025: 7 found at least one violation and 2 were complaint-related, and the latest, on Dec 15, 2025, cited 1 standard.
| Date | Type | Complaint | Violation | Sections cited (22VAC40-73-) |
|---|---|---|---|---|
| Dec 15, 2025 | Mandated Monitoring | No | Yes | 1110 |
| Aug 13, 2025 | Monitoring | No | Yes | 460 |
| Jul 30, 2025 | Complaint | Yes | No | 0 |
| Oct 15, 2024 | Renewal | No | Yes | 1100, 250 |
| Nov 3, 2023 | — | No | No | — |
| Aug 15, 2023 | Complaint | Yes | No | — |
| Jul 10, 2023 | — | No | No | — |
| May 26, 2023 | — | No | Yes | — |
| Jan 9, 2023 | — | No | Yes | — |
| Nov 10, 2022 | — | No | Yes | — |
| Jun 6, 2022 | — | No | Yes | — |
What inspectors wrote since mid-2024
Dec 15, 2025 (mandated monitoring):
- 1110 appropriateness of placement and continued residence: Based on files reviews, the facility did not ensure that six months after placement of the resident in the safe, secure environment and annually thereafter, the licensee, administrator, or designee shall perform a review of the appropriateness of each resident's continued residence in the special care unit.
Aug 13, 2025 (monitoring):
- 460 personal care services and general supervision and care: Based on documentation review, the facility id not ensure supervision of resident schedules, care, and activities, including attention to specialized needs, such as prevention of falls.
Oct 15, 2024 (renewal):
- 1100 approval: Based on file reviews, the facility did not ensure that prior to placing a resident with a serious cognitive impairment due to a primary psychiatric diagnosis of dementia in a safe, secure environment, the facility shall obtain the written approval .
- 250 staff records and health requirements: Based on file reviews, the facility did not ensure that each staff person or household member required to be evaluated annually submit the results of a risk assessment, documenting that the individual is free of tuberculosis in a communicable form as evidenced by the completion of the current screening form published by the Virginia Department of Health or a form consistent with it.
Quoted text is the first sentence of each finding on the VDSS record; plans of correction are not posted online.
How does Manorhouse Assisted Living & Memory Care compare with similar-sized facilities in Henrico County?
Manorhouse Assisted Living & Memory Care ranks 14th by capacity among 47 licensed facilities in Henrico County (county median 60, regional median 18.5), so it is larger than the typical Richmond-area facility; since October 2024 it has had 4 inspections, 3 with violations.
| Facility | City | Capacity | Special care unit | Inspections with violations since Oct 2024 |
|---|---|---|---|---|
| Discovery Village at the West End | Richmond | 105 | Yes | 2 of 12 |
| The Estates at West End | Richmond | 105 | Yes | 2 of 5 |
| Our Lady of Hope | Richmond | 97 | Yes | 0 of 4 |
| Commonwealth Senior Living at the West End | Richmond | 95 | Yes | 5 of 5 |
Who can help with a concern about Manorhouse Assisted Living & Memory Care?
For Richmond the closest hospital in the state directory is Bon Secours St. Mary's Hospital, and the free aging agency and ombudsman for Henrico County is Senior Connections, The Capital Area Agency on Aging at 804-343-3000.
Licensing complaints go to VDSS at 1-800-543-7545; suspected abuse to APS at (888) 832-3858. More local contacts are on our Henrico County page.
| Shown in the VDSS record | Not in the record | |
|---|---|---|
| License | 2-year license, expires Dec 19, 2026 | Accreditation, awards |
| Size | 100 licensed residents | Current occupancy |
| Oversight | 11 inspections, 7 with violations | A star rating (Virginia has none) |
| Price | Not published | Ask for a written rate sheet |
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of Oct 28, 2026.
