Watercrest Richmond Assisted Living and Memory Care

Is Watercrest Richmond Assisted Living and Memory Care in Moseley licensed by Virginia?

Yes -- Watercrest Richmond Assisted Living and Memory Care at 5250 Grandin Avenue in Moseley holds an active 2-year license from the Virginia Department of Social Services, facility no. 1105080, valid until Sep 7, 2027 for up to 122 residents.

A regular license runs 12 months or more and is issued to facilities found in substantial compliance; the length printed on it (2-year license) is set by the department, and the facility still gets at least one unannounced inspection every year.

What care is Watercrest Richmond Assisted Living and Memory Care licensed to provide?

Watercrest Richmond Assisted Living and Memory Care's license covers both residential living care and assisted living care, with a special care unit for residents with serious cognitive impairment; the VDSS record also notes not stated.

Before signing, ask the administrator which changes in care needs the license cannot accommodate. See how the two levels differ and special care unit staffing rules.

What have VDSS inspectors found at Watercrest Richmond Assisted Living and Memory Care?

VDSS has posted 14 inspections of Watercrest Richmond Assisted Living and Memory Care from 2023 to 2026: 7 found at least one violation and 7 were complaint-related, and the latest, on Apr 1, 2026, cited 0 standards.

What inspectors wrote since mid-2024

Jan 6, 2026 (complaint, complaint-related):

• 680 administration of medications and related provisions: Based on a review of medication administration records medication was not administered in accordance with physician's instructions.

Jan 6, 2026 (complaint, complaint-related):

• 680 administration of medications and related provisions: Based on a review of resident records, staff interviews and medication administration and physician orders, the facility failed to ensure that medications were administered in accordance with physician instructions.
• 470 health care services: Based on an interview with facility staff, the facility failed to ensure that, either directly, or indirectly, that the healthcare service needs of residents are met.
• 680 administration of medications and related provisions: Based on a review of physician orders, medication administration records and staff interviews, the facility failed to ensure that medications ordered for PRN administration shall be available, properly labeled for the specific resident, and properly stored at the facility.

Oct 30, 2025 (complaint, complaint-related):

• 460 personal care services and general supervision and care: Based on resident records and staff interviews the facility failed to protect the health, safety and well-being of the residents.

Jul 23, 2025 (complaint, complaint-related):

• 70 incident reports: Based on a review of documentation and interview, the facility failed to report to the regional licensing office within 24 hours of any major incident that has negatively affected or that threatens the life, health, safety or welfare of any resident.
• 70 incident reports: Based on a review of documentation and interviews, the facility failed to submit a written incident report to the regional licensing office within seven days of the date of the incident.
• 460 personal care services and general supervision and care: Based on a review of documentation and interviews, the facility failed to assume general responsibility for the health, safety, and well-being of the residents.
• 130 reports of abuse, neglect, or exploitation: Based on a review of documentation and interviews.

Jul 15, 2024 (monitoring):

• 250 staff records and health requirements: Based on a review of staff records the facility failed to ensure that each staff person shall be evaluated annually and submit the results of a risk assessment documenting that the individual is free from tuberculosis in the communicable form.
• 1110 appropriateness of placement and continued residence: Based on a review of resident records the facility six months after placement in the safe, secure environment and annually thereafter failed to perform a review of the appropriateness of each resident’s continued residence in the special care unit.
• 50 disclosure: Based on a review of resident records the facility failed to document written acknowledgment of the receipt of the disclosure statement by the resident or his legal representative retained in the resident record.
• 260 first aid, cpr, and aed requirements: Based on a review of staff records the facility failed to ensure that each staff member receive first aid certification in the first 60 days of employment.

Plus 3 more standards cited at this visit.

Quoted text is the first sentence of each finding on the VDSS record; plans of correction are not posted online.

How does Watercrest Richmond Assisted Living and Memory Care compare with similar-sized facilities in Chesterfield County?

Watercrest Richmond Assisted Living and Memory Care ranks 3rd by capacity among 26 licensed facilities in Chesterfield County (county median 78, regional median 18.5), so it is larger than the typical Richmond-area facility; since October 2024 it has had 10 inspections, 4 with violations.

Who can help with a concern about Watercrest Richmond Assisted Living and Memory Care?

For Moseley the closest hospital in the state directory is Bon Secours St. Francis Medical Center, and the free aging agency and ombudsman for Chesterfield County is Senior Connections, The Capital Area Agency on Aging at 804-343-3000.

Licensing complaints go to VDSS at 1-800-543-7545; suspected abuse to APS at (888) 832-3858. More local contacts are on our Chesterfield County page.